Salons and spas
An AI receptionist for salons and spas that books while you work
Clients message or call whenever suits them. Mayavi answers, finds a free slot in your calendar and books it, so your team can keep their hands on the client in the chair.
The problem
Nobody can answer mid-appointment.
Your stylists and therapists are busy with clients. The phone rings out and the booking goes elsewhere.
Clients would rather message.
Many would rather book through your website or Instagram than call, and they do it late in the evening.
No-shows and empty slots
cost you the most, and chasing confirmations by hand takes time nobody has.
How it works
- A client messages on WhatsApp, chats on your website or calls: "Can I get gel nails Saturday afternoon?"
- The assistant knows your services, durations and prices from your knowledge base, and checks Google Calendar for free slots.
- It offers two or three times, books the one the client picks and confirms on the same channel.
- Before the appointment, a scheduled automation sends a reminder by WhatsApp or SMS.
- After the visit, a follow-up message asks how it went. Happy clients get your review link. Unhappy ones are flagged to the manager as a ticket.
- Missed calls get an instant message back: "Sorry we missed you. Reply here to book."
What it handles
Bookings by phone, chat and WhatsApp,
straight into Google Calendar
Service and price questions:
what a treatment involves, how long it takes, what it costs.
Reminders
to cut no-shows.
Review requests
after the visit.
Missed-call text-backs
from a ready-made template.
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Handoff
to your front desk for complaints, special requests and anything sensitive.
Channels
Phone and website chat first, plus WhatsApp for clients who prefer it. Instagram andFacebook messages can be answered by a background agent that uses the sameknowledge. Reminders and follow-ups go out by SMS or WhatsApp.
Setup in four steps
Start from a template or describe your receptionist: "Book appointments for our salon and answer questions about services and prices."
Add your service menu, durations, prices and policies (deposits, cancellations, late arrivals) to Knowledge.
Connect Google Calendar and your phone number.
Test a few bookings, including a slot that's already taken, then go live.
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What it won't do
- Connect directly to Fresha, Vagaro, Booksy or other salon software. It books into Google Calendar. A developer can link other systems with a custom tool.
- Hold a two-way text conversation. SMS reminders go out from automations, but texting isn't a booking channel yet. WhatsApp messages to clients who haven't written in 24 hours also need an approved template.
- Give medical or skin advice. Set guardrails so med-spa questions go to your team.
FAQ
Can clients book by phone and chat?
Yes. The same assistant takes bookings by phone, website chat and WhatsApp, straight into your calendar.
Will it double-book a stylist?
It checks live calendar availability before confirming. Test it with a slot you know is taken before going live.
Can it send appointment reminders?
Yes, through an automation that messages clients by SMS or WhatsApp.
Does it work with Fresha or Vagaro?
Not out of the box. It books into Google Calendar. A developer can connect other systems through a custom tool
Can it answer questions about treatments and prices?
Yes. Add your service menu, durations and prices to Knowledge, and it answers the same way every time.
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