AI Receptionist
An AI receptionist that answers your phone, chat and WhatsApp
Every call answered in your business name, any hour. Bookings go straight into your calendar, missed callers get a message back, and anything tricky lands with your team.
The problem
Calls arrive when you're busy.
With a customer, on a job, at lunch. The caller doesn't leave a voicemail. They try the next business.
Phone is only one channel.
The same people also message on WhatsApp and your website, and someone has to answer those too.
A full-time receptionist is a big
cost for a business that gets a few dozen calls a day.
How it works
- A caller rings your existing number. The AI receptionist answers in your business name, in the voice you chose.
- It answers questions from your own information: hours, prices, services, location, policies.
- If they want an appointment, it checks your Google Calendar and books the slot.
- If they ask for a person or need something it can’t handle, it takes the details and hands over. Your team sees it in the Inbox under “Needs you”, with the full transcript.
- If a call is missed or drops, an automation sends the caller a WhatsApp or SMS message so the lead doesn’t go cold.
- Every call shows up with its outcome, duration, language and transcript, and Analytics tracks answer and resolution rates over time.
What it handles
Answering every call
at once, day or night.
Booking appointments
into Google Calendar.
Missed-call follow-up
by WhatsApp or SMS, from a ready-made template.
Common questions
answered the same way every time, from your knowledge base.
Up to three languages
per assistant, with callers able to switch mid-conversation.
Handoff and tickets,
so call-backs and follow-ups are tracked.
Channels
Phone first, using a number you already have from Twilio, Telnyx, Plivo or Exotel. Thesame receptionist also answers on your website chat, a Talk button on your site, andWhatsApp.
By industry
Link cards to the vertical pages: Salons and spas, Real estate, Plumbers and trades,Dental clinics, Shopify stores.
Privacy and control
Guardrails can hide personal details such as card numbers, emails and phonenumbers, keep the receptionist on topic and block jailbreak attempts. Only admins canchange them. Teams with strict data rules can run Mayavi self-hosted, with SSO, auditlogs and data residency controls.
Setup in four steps
Describe your receptionist in a sentence, or start from a template. Set the mode to Voice or Both
Add your hours, services and prices to Knowledge, and connect Google Calendar
Pick a voice, then connect your phone number under Phone Numbers.
Call it yourself, fix anything it gets wrong, and go live.
What it won't do
- Sell you a phone number. Buying numbers inside Mayavi is coming soon. Fornow you bring one from a supported provider.
- Let your team jump into a live call. Handoffs happen through the Inbox andtickets.
- Pretend to be human. We recommend saying it’s an AI assistant in the greeting. a
FAQ
Does it sound robotic?
You choose from 13 built-in voices, or premium ElevenLabs voices with your own key. Realtime voice gives the most natural, fastest replies, and you can tune how quickly it responds and whether callers can interrupt.
Can I keep my current number?
Yes, if it's with Twilio, Telnyx, Plivo or Exotel.
Can it book appointments?
Yes. Connect Google Calendar and it books straight into your diary.
What happens when it can't answer?
It hands the conversation to your team in the Inbox and can open a ticket for a call-back.
Does it work outside office hours?
Yes. That's when most businesses see the biggest difference.
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